Responsible Gaming
Gaming Should Be Entertainment
At Virtual Flight NZ, we believe online pokies should be enjoyed as a form of entertainment only. Gambling should never be viewed as a way to earn money, solve financial problems, or as a substitute for employment. Always gamble within your means and only with money you can afford to lose.
Age Verification
Online gambling in New Zealand is only available to individuals who are 18 years of age or older. It is your responsibility to ensure you meet the legal age requirement in your jurisdiction before participating in any gambling activities. Virtual Flight NZ takes age verification seriously and reserves the right to request proof of age at any time.
Warning Signs of Problem Gambling
If you recognise any of the following signs in yourself or someone you know, it may indicate problem gambling:
- Chasing losses by gambling more to recover money lost
- Hiding gambling activity or lying about the amount of time or money spent gambling
- Neglecting family, work, or educational responsibilities due to gambling
- Feeling anxious, irritable, or restless when trying to reduce gambling
- Gambling with increasing amounts of money to achieve the desired excitement
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money or going into debt to fund gambling
- Failed attempts to control or stop gambling
- Loss of interest in hobbies, friends, or activities that don't involve gambling
- Experiencing relationship conflicts or financial difficulties due to gambling
Self-Help Tools
Virtual Flight NZ provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set daily, weekly, or monthly deposit limits to control how much you spend.
- Loss Limits: Set maximum loss limits to protect your bankroll.
- Reality Checks: Receive regular reminders about your time and money spent while playing.
- Self-Exclusion: Temporarily or permanently exclude yourself from your account if you need a break from gambling.
- Cool-Off Period: Take a break from gambling for a set period without accessing your account.
These tools are available in your account settings. We encourage you to use them proactively to manage your gaming activity responsibly.
Support Organizations
If you or someone you know is struggling with problem gambling, help is available. Below are recognised support organisations:
New Zealand
- Problem Gambling Foundation (PGF) – Free and confidential support for problem gambling
Website: www.pgf.nz
Helpline: 0800 664 262 - Gambling Helpline (Samaritans) – 24/7 support and counselling
Phone: 0800 008 840
International Support Services
- Gamblers Anonymous – Free support meetings and peer support
Website: www.gamblersanonymous.org.nz - Gambling Help Online (Australia) – Counselling and support resources
Website: www.gamblinghelponline.org.au - GamCare (United Kingdom) – Information and counselling for problem gambling
Website: www.gamcare.org.uk - GamStop (United Kingdom) – National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada) – Resources and support information
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States) – Information and referral services
Website: www.ncpgambling.org
All support services listed are confidential and free to access.
If You Need Help
If you believe you or someone you know has a gambling problem, please seek help immediately. There is no shame in reaching out – trained counsellors and support groups are available to assist you.
Remember: You are not alone, and help is just a phone call away.
Contact the Problem Gambling Foundation (PGF) on 0800 664 262 or visit www.pgf.nz for confidential support and resources.
Virtual Flight NZ is committed to promoting responsible gaming and supporting the wellbeing of our community. This information is provided as guidance and support. If you have concerns about your gambling, please contact the appropriate support organisation in your region.